With E.A.S.E (Exceeding All Service Expectations) training, our aim is to ensure and to develop the participants understanding of:  The concept of Customer Experience and its importance to organizations.

This training will be conducted virtual, for 2 Days via Zoom on Tues and Weds (Oct 18th & 19th, 9:00am – 1:00pm) and Thurs & Fri (Oct 20th & 21st, 9:00am – 1:00pm). EASE will be facilitated by Ms Shirlene Nibbs.

The Cost is ONLY EC$350.00

Ms Nibbs has a solid track record of more than 40 years of experience in Tourism, Hospitality, Organizational Development and Training and Development.

Topics to be covered:

  • Customer Service in the Current Century
  • Contributing to the Service Culture
  • Communication Skills
  • Encouraging Customer Loyalty
  • Service Breakdowns and Service Recovery


Kindly complete the attached registration form here and return registration form and remit payment in full by Friday 14th October 2022