With E.A.S.E (Exceeding All Service Expectations) training, our aim is to ensure and to develop the participants understanding of: The concept of Customer Experience and its importance to organizations.
This training will be conducted virtual, for 2 Days via Zoom on Tues and Weds (Oct 18th & 19th, 9:00am – 1:00pm) and Thurs & Fri (Oct 20th & 21st, 9:00am – 1:00pm). EASE will be facilitated by Ms Shirlene Nibbs.
The Cost is ONLY EC$350.00
Ms Nibbs has a solid track record of more than 40 years of experience in Tourism, Hospitality, Organizational Development and Training and Development.
Topics to be covered:
- Customer Service in the Current Century
- Contributing to the Service Culture
- Communication Skills
- Encouraging Customer Loyalty
- Service Breakdowns and Service Recovery
Kindly complete the attached registration form here and return registration form and remit payment in full by Friday 14th October 2022