November 15th 2022, Antigua and Barbuda: The Antigua and Barbuda Hotels & Tourism Association recently hosted its second series of Professional Learning with three courses: Graphic Design Adobe Photoshop Comprehensive Course (September 20th – October 13th), ServSafe Food Safety Manager Certification Workshop

(October 11th – 13th) and Exceeding All Service Expectations – E.A.S.E Customer Service Virtual Workshops (October18th  – 21st).

Graphic Design Adobe Photoshop 4 Week Comprehensive Course

This training was facilitated by Sonalli Andrews, who has over 14 years of extensive experience in Freelance Graphic Designing in the Adobe Software. This course was aimed at anyone who was interested in getting started with Adobe Photoshop. Participants were taught the fundamentals required to interact with Adobe Photoshop Software and its tools.

Tehrica Benta, Hospitality Professional at Hawksbill Resort and attendee at the Adobe Photoshop Course remarked “My experience in the Adobe Photoshop course met my expectations.  Our instructor was very patient, helpful, and realistic with our workload. It was an informative and enjoyable experience. I would recommend anyone interested in getting started with graphic design to join.”

Photo caption: Participants with Facilitator, Sonalli Andrews proudly showcase their certificate of completing Adobe Design Adobe Photoshop Comprehensive Course

 

ServSafe® 3 Day Food Safety Manager Certification Workshop

The Food Safety Manager 3 Day Workshop facilitated by certified ServSafe Instructor and examiner Julie-Ann Laudat, taught business professionals within the food industry about the importance of food safety, as well as the best food preparation practices, cleaning and sanitizing methods, storage techniques and cooking processes for a food business.

Julie-Ann Laudat remarked “Training this group was such a pleasure. They were generally on time, eager to learn and contributed their experiences that really helped make the concepts being taught relatable to the other trainees. I charged them to become the food safety “police” for their companies and to practice concepts of safe food handling learn at all times. Unsafe food destroys lives, so I was happy to impart the  knowledge to ensure we don’t lose anyone in this way – it is so preventable once good practices are observed.” 

Photo caption: Certified ServSafe instructor, Julie-Ann Laudat, facilitating Food Safety Manager Certification Workshop

Exceeding All Service Expectations – E.A.S.E Customer Service Virtual Workshop

The October Professional Learning series closed with the E.A.S.E Customer Service Virtual Workshop facilitated by Ms Shirlene Nibbs. This 2 Day workshop coached individuals about key customer service concepts, satisfaction, and the relationship between customer service, experience, and the importance of it to an organization.

Joy-Ann Peters, Human Resource Manager of the Cocobay Resort shared “As the HR Manager of Cocobay, I’m a strong proponent for continuous training for my staff and will capitalize on future training that the ABHTA will provide. The feedback from my staff who attended the E.A.S.E Customer Service Virtual Workshop was very positive.   They enjoyed that the workshop was conducted virtually as it was both interactive and engaging.”

Photo Caption: Screenshot image featuring participants, ABHTA Head of Operations Anthea Watkins and Facilitator, Shirlene Nibbs within the E.A.S.E Customer Service Virtual Workshop

The ABHTA will continue to present a series of courses for the professional development of individuals within the Service Industry. The Professional Learning courses will vary from beginners to advanced. For more information on the training department at the ABHTA, please contact Ms. Anthea Watkins at anthea@antiguahotels.org